Refund cancellation & Replacement Policy

At Neovolt, customer satisfaction is our priority. This policy outlines the terms for order cancellations, refunds, repairs, and replacements.

1. CANCELLATION BEFORE SHIPMENT

We understand that you may wish to cancel your order. You are requested to initiate cancellation **within 24 hours of placing the order**, preferably before it has been shipped.

To request cancellation, please contact our customer support team:

* Email: [info@neovolt.com](mailto:info@neovolt.com)
* Phone: Demo Contact Number
* Working Hours: Monday to Saturday, 10 AM to 6 PM

Once your cancellation request is confirmed:

* Your order will be cancelled
* A **gift card equivalent to the product value** will be issued within **24–48 hours**
* The gift card will be valid for **1 year** from the date of issue

2. CANCELLATION AFTER SHIPMENT

If your order has already been shipped but not delivered, you may still request cancellation within **48 hours of placing the order**.

After confirmation:

* A **gift card of the product value** will be issued
* A **flat ₹50 courier/shipping charge** will be deducted
* The gift card will be valid for **1 year**

To redeem your gift card, please contact our support team.

3. REPAIR / REFUND POLICY

All Neovolt products undergo strict quality checks before dispatch. However, if:

* The product is damaged during delivery
* The product has a manufacturing defect

We take full responsibility and offer **repair or refund (as applicable)**.

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4. HOW TO REQUEST REPAIR OR REFUND

Follow these steps:

Step 1:  Contact customer support via email or phone
Step 2: Provide order details along with images/videos of the product
Step 3: Our team will review and guide you further
Step 4: Product pickup will be arranged within **4–5 business days**
Step 5: Product inspection will be conducted

* If repairable → product will be repaired and returned
* If defective → refund or replacement will be initiated

5. REPLACEMENT POLICY

If you receive:

A **wrong product**, or
A **defective item**,

You may request a replacement.

Important Notes:

* Replacement is subject to **stock availability**
* Delays may occur depending on inventory

6. WARRANTY POLICY

* Purchases made from Neovolt website include an **additional 30 days extended warranty**
* Standard warranty applies as per product category

 Warranty Terms & Conditions

* Products under repair may incur **minor scratches or dents** during servicing
* To claim warranty, you must provide:

  * **Unboxing video**
  * **360° handover video at pickup time**

Without proper documentation, warranty claims may not be processed.

7. SHIPPING & DELIVERY INFORMATION

We aim to deliver orders quickly and reliably.

**Shipping Benefits:**

* Free express shipping (subject to minimum order value, if applicable)

**Order Processing:**

* Orders before 11:00 AM → Same-day dispatch
* Orders after 11:00 AM → Next working day dispatch

Once shipped, tracking details will be shared via your registered email/phone.

8. ESTIMATED DELIVERY TIME

* Standard delivery: **5–7 business days**
* Remote locations: Up to **10 business days**

9. CONTACT INFORMATION

For any assistance regarding cancellations, refunds, replacements, or delivery:

Email: [info@neovolt.com](mailto:info@neovolt.com)
Phone: Demo Contact Number
Working Hours: Monday to Saturday, 10 AM to 6 PM

10. DISCLAIMER

Neovolt reserves the right to modify this policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.